Returns Policy
Not fully satisfied with your Skinsation purchase? We provide a 60-day return and exchange policy to ensure your peace of mind.
To qualify for a return or exchange, items must be in their original, unopened, unused, undamaged condition, and accompanied by proof of purchase.
Kindly note that customers are responsible for the shipping costs of returns, except in cases where the error is on our end (e.g. receiving an incorrect or defective item).
Refunds are estimated within four weeks from the date returned items are received and approved. Depending on your bank, the refund may be processed and received sooner once approved. This timeline encompasses the duration required for us to receive and process your return, as well as for your bank to fulfil the refund request.
To start a return, simply log into your account, find your order under "Complete Orders" in the My Account section, and hit "Return Item(s)." We'll email you once we've processed your returned item. Thanks for your cooperation.
We do not accept change-of-mind returns.
Shipping Policy
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Standard Shipping: $9.95
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Free Standard Shipping: On orders over $79
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Express Shipping: $19.95
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Free Express Shipping: On orders over $119
All orders qualify for free shipping on purchases over $79.
Our standard shipping policy ensures that orders are processed and fulfilled within one business day. Orders placed before 2 PM AWST will be dispatched the next day. Once your order has been fulfilled, please allow an additional 3 to 6 business days for delivery.
Please note that shipping times may vary depending on your location and any unforeseen circumstances. We appreciate your patience and understanding.
We deliver to all locations within Australia. International orders are currently not supported.
You can track your order after fulfilment in My Account or at Track My Order.
